Recent Cyber Monday specials from HP extended the offer of a free Nook. But the small print suggests that free is not always free. Continue reading and learn how to protect yourself.
Not necessarily free
During Cyber Monday, customer Brian started trying to find a brand new laptop. According to the Consumerist, he got a totally free Noon e-reader as part of the promotion. When Brian took the Ultrabook back because he did not want it anymore, he had to pay $99 plus tax for the E-reader still.
Not a special problem
It seems ridiculous to someone who got a "free" Nook to have to pay $99 plus tax later. Brian is not the only person who has had this problem before. Obviously the Nook was not necessarily free and cost something. Seems like on the consumer's receipt differently too, which is just how HP processes orders, it said.
According to a source within the HP returns department, the company will not take back a free Nook obtained through such holiday promotions, and the customer "will not receive the $106 they were charged for (the Nook)."
Look at the small print
HPs fine print explained that the Nook was priced with the laptop meaning it is not really free at all. The customer had to pay for it depending on the terms of the transaction.
The Nook can certainly be sold at the consumer's discretion, but it cannot be returned. Consumers should have read the small print before expecting something entirely free.
Not necessarily free
During Cyber Monday, customer Brian started trying to find a brand new laptop. According to the Consumerist, he got a totally free Noon e-reader as part of the promotion. When Brian took the Ultrabook back because he did not want it anymore, he had to pay $99 plus tax for the E-reader still.
Not a special problem
It seems ridiculous to someone who got a "free" Nook to have to pay $99 plus tax later. Brian is not the only person who has had this problem before. Obviously the Nook was not necessarily free and cost something. Seems like on the consumer's receipt differently too, which is just how HP processes orders, it said.
According to a source within the HP returns department, the company will not take back a free Nook obtained through such holiday promotions, and the customer "will not receive the $106 they were charged for (the Nook)."
Look at the small print
HPs fine print explained that the Nook was priced with the laptop meaning it is not really free at all. The customer had to pay for it depending on the terms of the transaction.
The Nook can certainly be sold at the consumer's discretion, but it cannot be returned. Consumers should have read the small print before expecting something entirely free.
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